Effective date: May 2018
Euro Tour SRL carries out activities of accommodation, bar-restaurant, organization of events as well as services related to these activities such as (concierge, hotel-airport transport, etc.).
The types of personal information we collect include:
Your first name, last name, email address, telephone number and address;
Information about your nationality;
Bank card data (card type, credit card number, holder name, expiry date and security code);
Information about the customer’s stay, including date of arrival and departure, special requests, comments about your service preferences (including preference for room type, facilities or any other services used);
Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
Purpose of data collection
Your data is collected for the following purposes:
Reservations: We use your personal data to complete and administer your reservation made online or offline.
Customer Service: We use your personal data to provide you with the necessary purchased service.
Guest Comments: We may use your contact details to invite you by email to write a guest review after your stay. It can help other travelers choose the accommodation that suits them best. If you submit a comment, it may be posted on our website.
Marketing Activities: We also use your data for marketing activities as required by law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services or other offers that we think may be of interest to you, we will include an unsubscribe link that you you can use if you don’t want us to send you any more messages.
Other Communications: There may be other times when we will contact you by email, post, phone or SMS, depending on the contact details you share with us. There could be a number of reasons for these communications:
We may need to respond to and resolve requests you have made.
b. If you have not completed a booking online, we may send you a reminder email to continue your booking. We believe this additional service is useful to you as it allows you to continue a booking without having to search for accommodation again or fill in all the booking details from the beginning.
c. When you use our services, we may send you a survey or invite you to write a comment about your experience on our or our partners’ website. We believe that this additional service is useful for you and for us, as we will be able to improve our website based on the feedback we receive.
Analysis, improvement and research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf or have the obligation to transmit this information to accredited institutions (eg the Ministry of Tourism). We may share or disclose the results of such research, including to third parties, in anonymous, encrypted form. We also use your personal data for analytical purposes, to improve our services, to improve user experience and to improve the functionality and quality of our online travel services.
Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or infringing activities, use of stolen cards, etc. By we also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be communicated to third parties, such as national or international authorities accredited by law or external consultants.
Legal reasons: In certain cases, we need to use the information provided, which may include personal data, to resolve legal disputes or complaints, for investigations and regulatory compliance, or to enforce an agreement or to comply with legal requests from legal authorities to the extent that this is provided for by law (e.g. communication of accommodation sheets to the representatives of the Ministry of Interior through the service of the Romanian Police).
You can always choose what personal data (if any) you want to provide to us. However, certain personal data, those required by law, are strictly necessary for carrying out the activity, which is why, without them, we cannot offer you the requested service.
The data processed for marketing purposes are only processed based on your express consent, which can be withdrawn at any time.
The data processed for statistical, research and analysis purposes are anonymized data, which do not allow you to be identified in any way.
Method of data collection
Personal data is collected through one of the following methods:
Directly from the person concerned, through the accommodation form, the requests issued in the case of a reservation request (offline or online) or through direct communication;
Through our collaborators, travel agencies or specific booking applications;
Through the requests of the persons mandated by you;
Through our website, based on user preferences, while visiting the web page, through cookies. For more details about the Cookies Policy, please click here;
Within EURO TOUR S.R.L. locations. there is a video surveillance system. He supervises the common areas, according to the provisions imposed by the legislation in the field.
If we use automated means to process personal data that produce legal effects or significantly affect you, we will implement appropriate measures to protect your rights and freedoms, including the right to obtain human intervention.
International data transfers
In these situations we only transfer personal data to recipients that offer an adequate level of data protection; therefore we make contractual arrangements to ensure that your personal data is still protected in accordance with European standards. You can ask us to see a copy of these terms using the contact details below.
Euro Tour SRL follows reasonable procedures to prevent unauthorized access to and improper use of personal information. We use appropriate systems and procedures to protect information, including personal data. We also use security procedures and technical and physical restrictions on accessing and using personal data on our servers. Only authorized personnel are allowed access to personal data in the course of their work.
Retention of data
We will retain your information, which may include personal data, for as long as is necessary to provide you with services, comply with laws a applicable, to resolve disputes with any party and otherwise as necessary to enable us to conduct our business, including to detect and prevent fraud or other illegal activities.
Generally the retention period is 36 months to cover the statutory limitation period, but there is personal data that is stored for a different period as a result of a legal obligation. For example, we have the obligation to keep the documents related to financial transactions 10 years after the end of the financial year in which they were processed, or the accommodation sheets have the obligation to be archived for a period of 5 years, according to the laws in the field. Video recordings made by the surveillance system are kept for a maximum period of 30 days.
Your Choices and Rights
We want you to control how your personal data is used by us. You can do this in accordance with the provisions of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (art. 14-23) in the following ways-:
The right to be informed This data protection notice provides the information you are entitled to receive.
Right of access to data
Please contact us if you would like confirmation that your data is being processed and if you would like to see how it is managed.
You have the right to exercise this right at any time and the answer is provided within one month from the date of registration of the request, unless the request is unfounded, excessive or there are indications that a longer period of time will be required to resolve the request .
If your requests become excessive and have a high frequency, Euro-Tour SRL reserves the right to be able to request a fee for issuing the information. You have the right to make requests regarding the processing of your personal data, free of charge, at least once a year.
The right of rectification
Please inform us of any date you would like us to rectify and we will respond within a maximum of one month from the date of your request.
We will pass the changes on to any third parties who need to change them and notify you that this has been done.
Right to erasure
You can exercise your right to delete your personal data in a number of situations (for example, if the data is no longer necessary in relation to the purpose for which it was created or you withdraw your consent you.).
Where possible all these requests will be respected, although some details are part of Euro-Tour SRL’s permanent files which cannot reasonably be removed, according to the law.
The right to restrict processing You can tell us that we can keep your data, but we need to stop processing it. This may be requested when you want to check the correctness of the data or the purpose of its processing, and only to the extent required by law.
The right to data portability
Your data is recorded in both physical and electronic form, in manually processed databases. We will do our best to provide information in a portable format, depending on the possibilities of society.
The right of opposition
If we can, we will stop processing your data if you object to the processing based on a legitimate interest or if situations arise in your personal situation that lead you to exercise this right (including profiling).
We will stop processing your data if you object to processing for research and statistical purposes.
The right not to be subject to a decision based solely on automated processing, including profiling. We do not practice processing-based decision-making automatic data collection, including profiling.
If we use your personal data based on your consent, you have the right to withdraw this consent at any time subject to applicable law.
In order to exercise the rights mentioned above, the data subject must send a written, dated and signed application to the address: EURO TOUR S.R.L., based in the municipality of Braşov, Aninoasa str. no. 5, code 500085, Braşov county, phone/fax: 0268.471.747, email firstname.lastname@example.org.
At the same time, you can address directly to the National Supervisory Authority for the Processing of Personal Data
Contact: Address: B-dul. G-ral. Gheorghe Magheru no. 28-30, sector 1, Bucharest, code 010336
Questions or complaints
If you have any questions or concerns about the processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you are welcome to contact us by written request either to the address at Mun. Brasov, Aninoasa str., no. 5, Jud. Brasov, for Sc Euro Tour SRL, either by email at email@example.com. You can also contact the local authority for the protection data if you have any questions or complaints.
SC Euro Tour SRL